Returns and Refund Policy

Here at T&Z Delights our customers are important to us and we want you to be happy with your purchase. It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 business days from the day the item was received by you.

You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods. 

Shipping: To return your item, please post it to T&Z Delights Ltd, 3 Brandon Court, Lawrence Road, Southsea, PO5 1PF

Please use a trackable service for postage of your return items or make sure you have proof of posting certificate.

Goods Damaged in Transit: If an item is damaged in transit, you must contact us at info@tzdelights.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods: If you have received a faulty item, please contact us at info@tzdelights.com so that we can assist you.

Items that Cannot be Returned: In the interests of hygiene, cosmetics cannot be returned to us once the packaging has been opened unless the item is faulty.